Unemployment Claims Administration

Vault Verify is committed to making H/R LIFE easier

At Vault Verify, accuracy and professionalism drive our workflows and outcomes, and we prioritize a positive customer experience every step of the way. The unemployment professionals handling your account are nationally recognized for their ability to reduce employer costs, maximize resources and achieve financially sound claims management solutions. The examiners and program managers collaborate with our customer partners to ensure a consistent and cohesive claims management strategy that best fits each customer’s unique needs and challenges.

Leveraging our proven experience working with the world’s leading organizations, we continue to adapt our offerings to help simplify the wide array of issues facing HR professionals today. Our objective is to create a collaborative partnership that minimizes administrative burden, while allowing total procedural flexibility in regard to contact management, report user maintenance, report structure administration, account management data, official mailing address issues, Powers of Attorney and our customer portal interface. We know these basics must be quick, simple and most importantly, pain-free for our customers.

SIDES integration for regulatory compliance

Leading-edge claims management technology is fully integrated with the State Information Data Exchange System (SIDES).

Claims management; hearing representation

Balancing the power of technology with the focus on customer care, so our customers gain the benefit of efficiency without any customer service level trade-off at the hands of automation. Overall, hearings require the highest degree of customer engagement in the entire unemployment process. As such, our customers receive the most robust level of care in the industry at this stage for each hearing.

 

Management review, recommendation and design

We put in the work to develop claims management programs that are not only compatible with our customers’ corporate objectives, but also deliver an unmatched level of customer care.

Full spectrum charge auditing

Each charge record is meticulously audited to ensure that only appropriate charges are applied to their accounts.

Tax rate management, special tax strategies

We ensure our customers experience the lowest available cost while being compliant with complex state tax regulations. Let us assume the burden of rate assignment audits and provide concrete guidance on state-specific strategic opportunities.

Actionable and strategic management reports

We provide analytics and actionable dashboards to enable immediate, real-time decision making by our customers.

Training and continuing education

We ensure customers are knowledgeable on process and strategy, while also being kept up to date on relevant unemployment news and legislation.

True Customer-Centric Platform

  • Actionable management reports.
  • Interactive customer portal.
  • Statutory regulation expertise
  • Expert resources and guidance to mitigate risk
  • Unparallel professional hearing representation
  • Lower caseloads to ensure quality
  • End to end claim support